Advanced · 4–5 weeks
Intelligent Support Chatbot with Escalation
Customer support bot using RAG on FAQ and ticket history. Confidence scoring routes to human agent with full transcript. Conversation memory per session.
Why this project
Support bots are the #1 enterprise AI use case. Escalation logic shows production thinking.
Tech stack
Java 17Spring Boot 3Spring AIRedis sessionPostgreSQLWebSocket optional
Skills demonstrated
- Conversational AI
- Confidence routing
- Session management
- Human handoff
Interview talking points
- Escalation thresholds
- Preventing account changes via bot
- Measuring resolution rate
- Handling angry users
Problem statement
Customer support bot using RAG on FAQ and ticket history. Confidence scoring routes to human agent with full transcript. Conversation memory per session.